Feel the stress melt away as Nexora™ gently mimics the pressure of real hands. Within minutes, your neck and shoulders feel lighter, your mind calmer. Whether it’s after a long workday or before bed, Nexora™ transforms tension into tranquility.
Nexora™ brings the soothing touch of real human hands to your home.
Its 3D kneading motion gently loosens tension while the optional heat therapy promotes deep relaxation. Just 15 minutes a day can transform how your body feels and how your mind unwinds.
Benefits
Why people love Nexora™
It’s not just about relieving tension — it’s about creating a small moment of calm in a busy day. Nexora™ turns an ordinary break into something you look forward to: a quiet pause that helps you breathe, reset, and recharge.
Nexora™ isn’t just a product people buy. It’s a daily habit people fall in love with — and often end up sharing with the ones they care about most.
Give a moment of comfort. Nexora™ is the kind of gift that says “I thought of you.”
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Get Nexora™ today and enjoy 10% off your first purchase — a little gift from us to you.
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🎁 Limited Offer
Limited to one offer per customer — while stocks last.
FAQ
Frequently Asked Questions
How does Nexora™ work?
Nexora™ uses rotating nodes that mimic the soothing pressure of real hands. The gentle warmth helps loosen tight muscles and promote relaxation in minutes — perfect after work, before bed, or any time you need a moment for yourself.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, Shop Pay, Google Pay, and PayPal. All transactions are secure and encrypted.
Can I change or cancel my order?
Orders are processed quickly, so we cannot guarantee changes or cancellations after purchase. Contact us immediately if you need help.
How long does delivery take?
Australia: 7–15 business days
International: 10–20 business days
Times may vary due to customs or courier delays.
View all FAQs
We’ve collected the most common questions to help you shop with confidence. If you need further assistance, feel free to email us at support@sanevita.com.
🛒 Orders & Payments
1. What payment methods do you accept?
We accept all major payment methods, including:
Credit/Debit Cards (Visa, Mastercard, Amex)
Shop Pay
Google Pay
PayPal
Afterpay (pay in 4 installments)
All transactions are secure and encrypted.
2. Will I be charged immediately when I place an order?
Yes. Payments are captured automatically at checkout. If you pay with Afterpay, you will be charged according to your installment schedule.
3. Can I change or cancel my order?
Orders are processed quickly, so we cannot guarantee changes or cancellations once an order has been placed. If you need help, please contact us immediately at support@sanevita.com.
📦 Shipping & Delivery
4. Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders.
5. How long does delivery take?
Delivery times depend on your country:
United Kingdom: about 5–7 business days
Europe: about 7–12 business days
Australia: about 10-15 business days
USA: about 10-15 business days
Please note that shipping times may vary due to customs, seasonal delays, or courier issues.
6. Where do you ship from?
We work with trusted international fulfillment partners. Your order may ship from one of our overseas warehouses depending on stock availability.
This allows us to offer free or low-cost shipping and global availability.
7. How do I track my order?
You will receive a tracking link by email once your order ships. Tracking updates may take 3–5 business days to appear while the package moves through international logistics networks.
8. What happens if my tracking hasn’t updated?
This is normal with international shipments. Tracking may update only once the package reaches your country and is scanned by the local courier.
If no update appears after 7 business days, feel free to email us.
9. What if my package is delayed?
Delays can be caused by customs, holidays, weather, or courier backlogs. If your package is significantly delayed, contact us and we will assist you.
📮 Delivery Issues
10. My package shows as “Delivered” but I didn’t receive it. What should I do?
First, please:
Check with neighbours or building management
Verify your shipping address
Contact your local post office
If the package cannot be located, email us at support@sanevita.com and we will help.
11. I entered the wrong shipping address. Can you fix it?
If the order has not been processed yet, we may be able to update the address. Please contact us immediately.
Unfortunately, once the order ships, we cannot change the address.
🔄 Returns & Refunds
12. Do you accept returns?
Yes. You can request a return within 14 days of delivery.
Items must be unused, in original packaging, and in the same condition as received.
We must approve all returns before items are sent back.
14. Do I have to pay for return shipping?
For change-of-mind returns, the customer is responsible for return shipping.
For defective or damaged items, we cover the cost and provide a replacement or refund.
15. How long does it take to receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–10 business days back to your original payment method.
🛠️ Product Questions
16. Is the Nexora™ Neck & Shoulder Massager safe to use daily?
Yes. The product is designed for daily relaxation and is suitable for most adults. If you have medical conditions, consult a healthcare professional before use.
17. Does the massager come with a warranty?
Yes. We offer a 30-day limited warranty on manufacturing defects. Contact us if you experience any issues.
18. What if the product arrives damaged or defective?
We will replace it at no additional cost. Just send us photos/videos within 48 hours of delivery.
We're a small, independent team operating from Sydney — close enough to support you when you need it, and committed to providing a smooth, reliable experience.
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